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Cooperation

Service Market

The company's products have a broad domestic market coverage, selling well in multiple provinces, municipalities, and autonomous regions, and actively expanding into international markets. Hebei Wanchi's products are also exported to Asia, Southeast Asia, Africa, North America, and other regions, establishing extensive international partnerships.

Expansion Methods

Participating in International Exhibitions
We actively participate in industry exhibitions around the world to showcase our latest achievements in construction machinery and equipment technology. At the exhibitions, we not only display our products but also establish connections with international clients, expanding collaboration opportunities.

Establishing Overseas Branches
We plan to set up overseas branches in key international markets. This will help us better understand local market demands, provide localized services, and enhance communication and cooperation with local customers, improving service efficiency and customer satisfaction.

Online Promotion and Social Media
Through the internet and social media platforms, we increase our company's visibility in international markets. We regularly publish company updates, technical cases, and customer feedback to attract international customers' attention and build the company's international brand image.

Cooperation with International Traders
We seek to establish partnerships with international traders, utilizing their global networks to promote our construction machinery and equipment to a broader market. Through these partners, we can more effectively enter new markets and regions.

Customer Relationships and Services
In international market expansion, we emphasize building long-term, stable customer relationships and providing comprehensive service guarantees. Our international business team possesses high-level professional skills and can communicate with customers in multiple languages, ensuring the accuracy and efficiency of information transfer. We understand the diversity of international markets, so our solutions are more flexible, meeting the needs of different cultures and national conditions.

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Customer Relations and Services

In expanding into international markets, we emphasize establishing long-term stable customer relationships and providing comprehensive service guarantees. Our international business team has high-level professional competence and can communicate with clients in multiple languages, ensuring accurate and efficient information transfer. We understand the diversity of the international market, so our solutions are more flexible and able to meet different cultural and national needs.

Strategic Goals

Global Vision:
We have an open and inclusive global vision, keeping pace with global economic trends. Our goal is to provide high-quality construction machinery and equipment to support global clients' engineering projects and business needs.

Market Research and Positioning:
Before entering the international market, we conducted thorough market research, analyzing market needs, trends, and competitive landscapes in various countries and regions. Through precise market positioning, we provide tailor-made products and services for different countries and regions.

Highlighting Product Advantages:
We emphasize our company's leading position in the construction machinery manufacturing field and the superior performance of our products. Through effective market promotion and brand advertising, we showcase our technological strength and product advantages to the international market to attract more potential clients.

Service Type

Hebei Wanchi Machinery Manufacturing Co., Ltd. customer-centric, dedicated to providing differentiated services for brand owners, buyers, end-users, and government departments, meeting the mechanical equipment needs of various industries.

Brand Owner Services

Custom Design:
Providing professional custom mechanical equipment design services for brand owners, ensuring products align closely with brand image. Our design team offers innovative solutions tailored to brand owners' specific needs and brand style.

Exclusive Cooperation:
Establishing long-term cooperative relationships with brand owners and offering exclusive product lines to protect the uniqueness of the brand. We aim to help brand owners maintain a competitive edge in the market through customized services.

Buyer Services

Diverse Choices:
Offering a wide range of product choices, covering different types and specifications of mechanical equipment to meet buyers' diverse needs. Our product line is extensive, covering various application scenarios.

Custom Orders:
Providing customized mechanical equipment based on buyers' special requirements to ensure personalized needs are met. Our flexible production and design capabilities allow us to quickly respond to buyers' diverse needs.

End-User Services

Professional Consultation:
Offering professional product consultation services to end-users, recommending the most suitable mechanical equipment solutions based on specific needs. Our professional team is dedicated to providing the best product selection advice.

Installation Services:
Providing on-site installation services to ensure proper installation and optimal performance of the product. Our experienced installation team efficiently and safely completes the equipment installation tasks.

After-Sales Assurance:
Offering comprehensive after-sales support services to address issues during use and ensure the long-term stable operation of the product. Our customer support team is always ready to provide support and solutions.

Our Service Commitment

Quality Assurance

Through comprehensive testing and quality control, we ensure that each product meets high standards. Our stringent quality management system guarantees the quality and stability of our products.

Flexible Supply

We provide flexible supply strategies to meet different customer needs, ensuring timely delivery. We have the ability to quickly respond to market changes and offer timely supply services to our clients.

Innovative R&D

We continuously engage in technological innovation and R&D to provide clients with more advanced and efficient machinery and equipment. We invest in R&D to ensure our company remains at the forefront of technology.

Cooperation Process

Requirement Confirmation

Hebei Wanchi Machinery Manufacturing Co., Ltd. We will first engage in in-depth communication with the client to thoroughly understand their needs and expectations. Through effective communication, we can accurately understand the project's scale, special requirements, and technical standards, thus providing precise solutions.

Providing Customized Solutions

Based on the client's specific needs, we will provide a detailed customized solution. The solution will include product specifications, quality standards, delivery times, and other details. We will work closely with the client to ensure the customized solution fully meets their personalized requirements.

Technical Communication and Confirmation

Based on the customized solution, we will conduct technical communication to address any questions the client may have and ensure both parties have a clear understanding of the project's technical details. The goal of this stage is to make the client confident in our technical capabilities and solutions.

Contract Signing

Once an agreement is reached, we will draft a formal contract. The contract will specify product specifications, prices, delivery times, payment terms, and other important information to ensure both parties' rights are protected.

Production Manufacturing

We will initiate the production manufacturing process, using the most advanced manufacturing technology to ensure product quality meets or exceeds client expectations. Throughout the production process, we will maintain close communication with the client and provide timely production progress reports to keep the client informed of each step of the project.

Quality Inspection and Acceptance

After production is complete, we will conduct rigorous quality inspections to ensure the product meets the client's standards and requirements. Subsequently, we will invite the client for product acceptance to ensure their satisfaction with the product.

Packaging and Shipping

Qualified products will be professionally packaged to ensure safety and damage-free transport. We will choose the appropriate transportation method and ensure timely delivery to the client's designated location.

After-Sales Service

We provide comprehensive after-sales service to ensure any issues encountered during use are resolved promptly.

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Requirement Confirmation

Providing Customized Solutions

Technical Communication and Confirmation

Contract Signing

Production Manufacturing

Quality Inspection and Acceptance

Packaging and Shipping

Technical Communication and Confirmation

After-sales Service

Multilingual online technical support

We have a dedicated multilingual online technical support team available around the clock. Through various channels such as email and video conferencing, we provide real-time and efficient technical support for international clients. Regardless of the technical issues clients face, we are able to respond swiftly to ensure they use our machinery products without worry.

Customized online training services

To meet the needs of clients from different countries and regions, we offer customized online training services. Through remote training, we help international clients gain in-depth understanding and operation of our machinery, enhancing their skills to ensure they can maximize the equipment's performance.

International logistics and spare parts services

We collaborate with reliable international logistics companies to provide fast and secure international logistics services. In cases where parts need replacement or repairs are required, we can quickly deliver the necessary items to clients, minimizing downtime caused by logistics issues.

Regular customer satisfaction surveys

We regularly send satisfaction surveys to international clients to understand their usage experience and feedback. Through this feedback, we continuously optimize our after-sales service processes to ensure clients are always satisfied with our products and services.

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